The washing machine does not wash - diagnosis and elimination of causes

Burnt heating element

Symptoms: The washing machine has stopped heating the water and is taking too long to wash.
If the heating element (heating element) fails, the water will not heat up to the temperature specified in the washing program, and the control unit will not switch to the next washing mode. As a rule, in this case an error code appears on the display, but this does not always happen. By the way, it may also happen that the heating element heats up too much and the automation stops washing. You can try to repair a faulty heating element, but, as a rule, it is replaced: it is better to entrust this to a specialist.

Problems with water heating can also arise due to a faulty thermostat: if it transmits incorrect information to the control module, then heating is interrupted. Only a specialist with the necessary equipment can make sure that it is the broken sensor that is to blame. The faulty sensor must be replaced.

Failures that prevent the washing machine from washing

The washing machine also does not turn on if individual parts of the unit fail:

• Closing sensor on top-loading models. The limit switch does not allow the machine to start washing when the door is open. If it fails, the motherboard does not receive the enable signal and the machine does not turn on.
• Door locking device on front-loading models. If the door is not tightly closed, the lock prevents the machine from turning on. If it breaks, a replacement is necessary.
• Selector. When switching the programmer, the selector handle is pulled out and locked in the new position. When this does not happen, a new cycle does not start.
• Engine. Washing, spinning and rinsing clothes occurs when the drum rotates, which drives the motor. If the door lock is activated, the machine hums, but the drum does not rotate, this indicates a problem with the engine.
• Electronics. The entire operation system of the machine is controlled by the control board. If a short circuit occurs, the system loses communication with individual units of the unit and does not start the cycle.

The drain pump is faulty

Symptoms: The water takes too long to drain or the water does not drain at all.

If all possible blockages in the drain system have been checked and eliminated (drain filter, hose, pipes, sewer), then the cause of poor drainage is most likely the drain pump (pump).

The pump usually fails as a result of prolonged use and clogging: if cleaning the pump does not help, then it will have to be replaced. We advise you not to try to repair the pump yourself: this work requires thorough disassembly of the washing machine and diagnostics, in addition, finding a suitable replacement model is very difficult.

When the problem is not a breakdown

1. Poor water quality. If you move to another house and connect a Samsung washing machine after washing, traces of dirt and rust may appear. If a dirt filter is not installed, the likelihood of contamination increases. It happens that after repairing pipes, rusty water begins to flow, which also stains things, but this is temporary. The main problem is hard water, since the powder dissolves less well in it and does not foam. It is recommended to install a filter and use water softeners.
2. Changing washing powder. A very common situation is when a powder of poor quality or not intended for washing machines is chosen. Vending machine detergents contain active ingredients and a reduced level of foaming. When purchasing, you need to pay attention to the labeling of the powder, and when washing, choose the appropriate amount. On average, this is 1 tablespoon per 1 kg of laundry. With a smaller quantity, things will not be washed, and with a larger quantity, whitish stains will appear on them.
3. Pollution. Hard water often causes the formation of sediment and scale on the structural elements of Samsung washing machines. The laundry stops being washed well even when mold appears, which usually accumulates under the rubber cuff of the hatch. It is recommended to periodically clean the cuff, use special products and wash the machine without laundry at high temperatures.
4. Wrong mode. Heavily soiled items should be washed at a temperature of +90° C, having first examined the clothing label indicating the permissible temperature. If these are delicate fabrics, they can be washed by hand washing or soaking. To remove stains, you can apply a cleaning agent to the stains in advance and then load them into the drum. There is one more nuance. When the economy mode is selected, the amount of water during the rinsing process is reduced. As a result, detergent may remain in the laundry.

The drive belt has fallen off

Symptoms: the machine has filled with water, but the wash does not start.

A loose belt is one of the most common causes of failure in a washing program. The belt may become dislodged due to improper installation or rough handling. It can also wear out over long periods of use and become weakened. In principle, you can put the belt on the engine yourself, but keep in mind that this will require disassembling the washing machine, and replacing a worn belt will make it difficult to find a suitable replacement.

How to identify the problem yourself

There are simple and uncomplicated issues that you can identify and try to correct yourself. You yourself can:

1. 
   If you have a tester, you can check the heating element (heating element) and the engine. If strong sparking is visually noticeable, the brushes will need to be replaced. When purchasing them, you need to consider the type of motor of your washing machine.

2. Emergency drain the water from the machine using a special valve or hose if the washing machine fills with water but does not wash.
3. Visually inspect the tank and drum to identify foreign objects stuck between the parts. To do this, you will have to remove the side walls of the washing machine. If a disturbing object is found, you just need to remove it.
4. You can check the drive belt yourself. If it just fell off, you need to put it back in place so that there is a reserve of 1 tooth. And if it is torn, then it is necessary to replace the part with a new one.

If you don’t know what happened to the machine or why it doesn’t work, then the smartest thing to do would be to contact a service center.

To prevent breakdowns of this kind, all you need to do is:

• do not overload the drum with laundry,
• install overcurrent protection,
• use a filter, because many people know what water is best to wash in and what consequences can result from neglecting this fact.

Engine failure

Symptoms: Water has filled the tank, but the drum has not started to rotate (a strong cracking or humming noise is possible).

The engine may stop working due to simple overheating when the washing machine runs without interruption for several hours: let the machine rest and the engine cool down.

Motors on washing machines rarely break down, and brushes often fail due to long-term use or leaks. It is very difficult to determine exactly what the reason is, and even more so to repair the engine without special equipment. And remember - replacing an engine is a very expensive “pleasure”, so do not allow the machine to constantly leak.

Possible faults

Numerous washing machine repairs have helped us compile a rating of popular breakdowns when the washing machine fills with water but does not wash.

Drive belt - from 900 rub.

It has torn or fallen off, so the motor works, but the drum does not spin during washing, rinsing, or spinning.

Signs

The washing machine fills with water, the motor makes noise, the program runs (heating and draining work), but the drum does not rotate.

How to fix

It is necessary to put on the fallen belt or replace it with a new one.

Motor brushes (in models with a commutator motor) - from 1,400 rubles.

The brushes are worn out, almost do not touch the commutator and therefore do not ensure rotation of the motor.

Signs

Water enters the machine, the motor hums, but the drum does not rotate. If you turn off the light, you may notice that the washing machine is sparking.

How to fix

The brushes need to be replaced.

Tach sensor - from 2100 rub.

Measures the number of revolutions of the washing machine engine. If it fails, the washing machine “does not understand” at what speed to rotate the drum and does not wash.

Signs

The washing machine fills with water, but the drum does not rotate and the machine does not wash. In cars with a screen, the tachometer error may be on.

How to fix

The tachometer needs to be replaced.

Motor - from 2000 rubles.

The commutator motor has burned out, so the drum does not rotate and the machine does not wash. In asynchronous motors, the starting capacitor usually fails.

Signs

The SMA fills with water, but does not spin the drum. You can't hear the usual engine noise. After typing, the machine drains the water and stops or hangs with water in the drum. On models with a display, the engine error may be illuminated or flashing.

How to fix

The motor needs repair or replacement.

Control unit (electronic controller) - from 2000 rubles.

Elements, tracks or contacts in the motor circuit on the board have burned out.

Signs

The washing machine fills with water and turns off.

How to fix

The technician identifies faulty elements of the microcircuit and replaces them with new ones. The tracks and contacts are soldered. In difficult cases, the board is changed entirely.

Water level sensor (pressostat) - from 1600 rubles.

The pressure tube has fallen off, become clogged or damaged, the pressure sampling chamber has become clogged, or the sensor itself has failed. The washing machine cannot determine the amount of water in the tank, so it drains the water and stops.

Signs

The washing machine took in water, immediately drained it and does not wash. Models with a display may display a pressure switch error.

How to fix

The technician blows out the pressure switch tube and cleans the pressure sampling chamber. If the tube comes off or is damaged, it is put back in place or replaced with a new one. When the level sensor is faulty, the pressure switch is completely changed.

Heating element (heating element) - from 1400 rubles.

It's burned out, so the water doesn't heat up and the machine doesn't wash.

Signs

The washing machine does not wash: immediately after loading it drains the water and stops or does not heat the water and hangs on the wash. A heating error may be flashing on the display.

How to fix

The heater needs to be replaced.

Temperature sensor - from 1300 rubles.

It is out of order, so the machine cannot detect the water temperature and does not wash.

Signs

The washing machine does not wash: immediately after loading it drains the water and stops or does not heat the water and hangs on the wash. A heating error may be flashing on the display.

Main components of a washing machine

Schematically, the device of a Samsung washing machine can be represented as follows:

1. On the front side: control panel, powder receiver, drain pump with hose, filter.
2. On the cover side: inlet valve, level switch, tank suspension springs, counterweight.
3. Side: tank, shock absorber
4. From the back: drive belt, electric motor, pulley, power cord, drain hose.

You need to know the location of the main components in order to get to the desired unit as quickly as possible in the event of a breakdown. To eliminate the malfunction, you may also need an electrical circuit of the washing machine.

The drain pipe is leaking

The pipe dries out, it is damaged by sharp objects from clothing that have slipped from the drum into the tank, or vibrations weaken the clamps that secure the pipe to the tank on one side and the drain pump on the other. As a result, the Samsung car begins to leak.

*The price is only for the work of the master, spare parts are paid additionally.