Smart diagnostics of an LG washing machine: how to connect and install the application, how to use the Smart Diagnosis program via a mobile phone and smartphone?

Technologies do not stand still, and now owners of an LG washing machine can independently diagnose the operation of household appliances.

A unique Smart Diagnostics application has been developed specifically for smartphones, which allows you to scan an LG washing machine without leaving your home, without calling service center specialists.

What is smart diagnostics of an LG washing machine, how to carry it out, what difficulties you may encounter, we will tell you further.

What is this?

Smart diagnosis (translated as “smart diagnostics”) is a unique program for remotely determining problems in the functioning of a washing machine using a smartphone.

The Smart diagnosis system helps you independently identify problems that reduce the quality of operation of a household appliance. If there is no mobile connection, the service center operator will help you decipher the signals.

If necessary (it is not possible to fix the malfunction on your own), the request for qualified assistance is duplicated by the operator to the service center master.

In total, Smart diagnosis identifies more than eighty disorders (to be as precise as possible, eighty-five).

The operating principle of the smart diagnostic system is simple: a special program is built into the washing machine that scans the operation of all elements of the internal structure of household appliances and, if problems are detected, provides information in the form of sound signals into the microphone of a mobile phone (the signals are deciphered by the service center operator) or information prompts on the display smartphone.

Since signal reception can be affected by various external stimuli (noise, vibration, poor Internet signal), smart diagnostics do not guarantee 100% accuracy of the results of the study.

Is it available on all models?

Not every LG washing machine has the Smart diagnosis function. As a rule, the latest premium segment models are equipped with a smart diagnostic system, for example:

LG FH-0B8WD7,
LG F-10B8ND,
LG F-2J5NN4W.

The special Smart diagnosis icon on the washing machine body indicates that the device is equipped with a remote fault detection system.

Review of LG models with the “smart diagnostics” option

Not every LG machine is equipped with the Smart Diagnostics function. The manufacturer has added this option to the latest models, mainly not of the budget class. LG washing machines with the Smart Diagnostics option include F1296ND4, F10B8ND, F1096TD3, F12U2HBS4.

F1296ND4 is a washing machine with smart diagnostics and high safety control. The LG machine comes in silver color. There are 13 washing modes. Maximum spin – 1000 rpm with possible speed adjustment. Energy consumption class - A. This LG model is equipped with a convenient and voluminous digital display, a stainless steel tank, and partial leakage protection. Holds 6kg. Dimensions – 85-60-44 cm.

F10B8ND is a narrow washing machine with a direct drive system, a high level of energy efficiency and 6-move care technology. Has 13 laundry processing programs. There are different modes for effective washing and operation. The digital display is slightly smaller than the previous model. Spin speed (max.) – 1000 rpm. Holds 6kg. Dimensions – 85-60-44 cm.

F1096TD3 is a full-sized washing machine with a stylish white design and a digital display. There is automatic laundry weighing and a child lock feature. There is a “delay start” function. Energy consumption class – A. The spin speed is adjustable, you can set it up to 1000 revolutions. Holds up to 8 kg inclusive. Machine dimensions – 85-60-55 cm.

F12U2HBS4 is another washing machine with capabilities, featuring smart diagnostics and high safety controls. It has a stylish design - silver body and glossy black control panel. Energy consumption class – A. There are 14 programs. There is a “TurboWash” option, which shortens the wash cycle, thereby saving water and energy consumption. There are also such convenient options as “steam supply”, “hypoallergenic wash”, “stain removal”, “delay start”. The presented spin modes are 400/800/1200 rpm. Holds 7kg inclusive. The dimensions of this LG washing machine are 85-60-45 cm.

So, the Smart Diagnostics function in LG washing machines is a modern method for diagnosing breakdowns and malfunctions of equipment. He can identify 85 faults. This option is available in models F1296ND4, F10B8ND, F1096TD3, F12U2HBS4. With its help, you can save not only time fixing the problem, but also money spent on calling a specialist. Among the shortcomings of the smart diagnostics option is that there is no guarantee of high accuracy of testing due to external factors.

How to connect?

A special LG Laundry&DW application will help you connect an LG washing machine with a wireless communication module to your smartphone . You can download it on the Internet, Play Market (for smartphones with Android software) or App Store (for smartphones with IOS software).

You can download the application here and here.

It’s simple: on the right side of the control panel of the LG washing machine you can see a smartphone icon and the inscription “TAG ON”. By touching your smartphone to this icon, the washing machine itself will offer to install the LG Laundry&DW application. After downloading, the model and code of household appliances are entered into the program.

The program interface is completely Russified, but the results of the scan will be transmitted by notifications in English. To check the quality of the connection, it is necessary to ensure simultaneous access to both the washing machine and the telephone.

Review of the smart washing machine LG F12U1HBS4: We wash from a smartphone

First of all, you can diagnose your LG washing machine by contacting customer support. Having brought the microphone of the mobile intercom to the plate with the inscription Smart diagnosis, you need to wait for the sounds emitted by the equipment to be processed by a specialist at the other end of the line. After processing them, the consultant will tell you about the cause of the breakdown and how to eliminate it.

Repairing a washing machine using LG Smart Diagnosis technology on a smartphone “begins” from the moment the application is launched. In this case, it is advisable to prepare your “washing machine” in advance for the rescue operation - turn on the machine, while simultaneously canceling the lock mode (other buttons and the function selection menu are prohibited from being touched). After this you will need to do the following:

Bring a smartphone with a pre-launched program to the plate with the inscription Smart diagnosis (with the Internet connected to the gadget - data transfer is via Wi-Fi)
Wait for a while (about one to two minutes)
View recommendations issued by the application for troubleshooting problems in the washing machine

After assessing the degree of damage identified in the washing machine, you can try to repair the electrical appliance yourself. However, it is better to immediately contact repair specialists - calling a repairman from the Master company to your home guarantees that the washing machine will be repaired quickly, efficiently and at a reasonable price for the service provided.

When I was little, washing machines weren't sold in stores. If we use the terminology of that time, they did not import it. The fact that they were not in household appliance stores is not so bad - from time immemorial there was nothing at all there.

But even in thrift stores, washing machines did not appear, except for a misunderstanding, like a plastic jug with a motor called a “Malyutka”. There were plenty of tape recorders, two-cassette players, watches and even televisions in thrift stores. But washing machines, which improve life no less, remained in terrible short supply.

Apparently because the lucky ones who regularly traveled abroad could not put them in a suitcase or even just carry them in their hands.

We must also understand that by washing machine then we did not mean a full-cycle solution, but a rather primitive design that could only wash clothes. It was customary to press it manually using special rollers.

My grandmother had an engineering marvel with two tanks, one of which was used to wash clothes, and the other where they were wrung out. The miracle was so cherished that in my memory it was turned on twice.

After all, in those days everything was just as “good” with the service as with the availability of goods in stores.

In the end, this was observed only in budget models, and connoisseurs of solid solutions could always overpay and take what they liked. I did just that six years ago. But in European countries, water and electricity are quite expensive, and incomes are not at all as high as many people from Russia think.

Therefore, people are ready to make sacrifices to save both. As it turned out, even to the detriment of the quality of washing.

READ MORE: Do-it-yourself dacha paths from scrap materials 66 photos of how to make garden or dacha paths from scrap materials

It was a very unpleasant surprise for me when the new washing machine began to rinse clothes only with cold water. And in winter it’s completely icy. She did not completely wash out the standard powders. I didn’t even believe in the reality of what was happening. I thought that I had received a defective copy.

Then there were long experiments with various detergents, and the seemingly expensive Japanese miracle machine still washed out completely. But here another manifestation of concern for economy crept up.

The drum of the machine was designed for 6 kg of laundry. If you hammered it completely, everything went smoothly. And if it’s two-thirds, then, in general, too. But sometimes you need to wash a couple of things urgently, without waiting for the pile to accumulate. It is clear that a thrifty European will never do this, and will wear dirty clothes until the last moment.

But we, residents of rich Russia, can still afford a little extravagance. Apparently, no one really tested the low-load mode, because the car simply went crazy. The scales in the drum imagined that something appeared in it and immediately disappeared. Therefore, the water was collected and immediately drained. And so on several times.

But the most interesting thing began at the spin stage. The drum did not spin up to maximum speed and sluggishly threw things from wall to wall for hours. At the same time, the screen mockingly showed that there was one minute left until the end of the wash. In fact, the process could last three or five hours. And all night.

I was so tired of all this that I began to think about buying an old machine, changing all the parts in it that were possible, and washing it for my own pleasure. But faith in technological progress overcame conservatism. Well, rinsing with warm water couldn’t have been completely eradicated?

It turns out that only a few places survived. For example, in Miele machines. A very good brand, everyone recommends it, but the most budget model costs more than 100 thousand rubles.

You won’t scare us with such numbers, but I still wanted to clarify whether there are cheaper options. Proper rinsing was found in the flagship models of LG washing machines.

It was not possible to test the work with a small amount of laundry, but I decided to take a chance. And some time ago, a silver LG washing machine with a musical and easy-to-remember name F12U1HBS4 came to me. With a depth of 45 centimeters, it promised to wash up to 7 kilograms of laundry.

What immediately catches your eye is a gigantic hatch, into which it looks like an adult could climb into a drum, but it serves mainly a decorative function. In fact, the diameter of the loading hole is quite standard. The drum is driven by a direct drive inverter motor, which LG says improves reliability and saves space in the cabinet.

As for reliability, you can trust: the warranty on the motor is 10 years. I was afraid that such a design would be noisy, but no. If the steel of the case were a couple of millimeters thicker, the washing would not be heard at all. But since they learned to prevent cars from jumping around the apartment with the help of concrete blocks, steel has become thin everywhere.

However, it’s good anyway.

We are a publication about IT, and therefore I will not torment you with the details of washing duvets or removing stains. Let me just say that the machine washes very well. Doesn't dull with small volumes. The powder washes out completely, and the washed clothes do not stand up like a stick when they dry. Squeezes almost dry.

It is especially worth noting the treatment of laundry with hot steam during washing and spinning (TrueSteam function), which makes things softer and more pleasant to the touch, as well as the drum cleaning function. The latter is extremely useful if you machine wash rugs, sneakers and other rather dirty items.

After them, it would be useful to rinse the drum, but most machines do not turn on if there is nothing inside. Here you can enable complete cleaning of the drum without items. Men usually don’t understand such subtleties (“Ha, just think – a rug! It’s not dirty!”), but women will appreciate it.

Well, one more function that provoked the writing of this text. On the right side of the control panel there is a hand with a smartphone and it says Tag On. As they explained to me, you can download programs from the Internet (!) into the car and diagnose its health. We've been joking for so long about the penetration of the Internet into household devices like microwaves and washing machines, and here it is - the future!

In reality, everything turned out to be a little more prosaic. The machine itself does not go to the Internet and does not connect to Wi-Fi. But if you touch a smartphone with NFC to it, it will offer to install the LG Smart Laundry application. In it you can choose a mind-boggling number of different washing programs - significantly more than in the machine itself.

After that, you simply touch your smartphone to the icon and the wash starts. From a smartphone, everything can be configured much more precisely. Simply because the description of some items on a plastic panel will never fit.

This model was made in the Ruza district of the Moscow region. Moreover, the degree of localization is quite high - if the engine comes from abroad, then the body and electronic filling are of Russian origin. And concrete blocks for gravity too (a report from the plant can be read and viewed here).

I will not advocate supporting the “domestic manufacturer”; fortunately, I myself am in awe of Made in Germany on household appliances. But, I’m afraid, similar functionality when assembled abroad will now cost significantly more than the 30 thousand rubles that are being asked for the LG F12U1HBS4 (the name can be pronounced a little into a sing-song voice).

And even if you don’t trust Korean quality control, which is impossible to evade at the plant near Ruza, it’s useful to remember that any spare parts are literally within walking distance.

How to use the Smart Diagnosis program?

You can carry out self-diagnosis of washing machine problems in two ways : using a mobile phone without access to the Internet or through the LG Appliance Smart Diagnosis application.

We diagnose faults using a direct signal via a mobile phone

When it is not possible to download the Smart Diagnostics application, a Call Center specialist will help you remotely determine the cause of the washing machine malfunction.

Algorithm of actions:

We dial the number of the LG service center (contacts are indicated in the warranty card of the washing machine), inform about the need for diagnostics using the LG Smart Diagnosis system.
Following the instructions of the Call Center employee, we dial a certain set of numbers on the control panel.
We bring the phone’s microphone to the “Smart diagnosis” icon located on the body of the washing machine. A characteristic sound signal will be transmitted to the support service, after which the operator will be able to voice the cause of the breakdown of the household appliance.

During diagnostics, the washing machine must be unlocked and connected to the electrical network. It is prohibited to press any buttons other than those indicated by the operator (otherwise the information received about the breakdown will be unreliable).

How to carry out diagnostics through an application on a smartphone?

For smartphone owners, the Smart Diagnostics algorithm is as follows:

We connect the LG washing machine to the electrical network.
Connects the smartphone to the WI-FI network during diagnostics.
Download the LG Laundry&DW program, follow the instructions on the smartphone display, and start the diagnostic process.
Having selected the required temperature and mode, we start the washing process.

Within sixty seconds, the system scans the quality of operation of all elements of the washing machine, after which notifications about diagnostic results and methods for eliminating detected problems are sent to the smartphone.

Once the self-diagnosis process has started, you cannot change washing modes, temperatures, or press any buttons.